Shipping Policy
BioTekna devices are precision medical instruments that require careful handling throughout transit. All orders are packaged to manufacturer specifications and shipped via trusted carriers with full tracking. Shipping costs vary by order size and destination
Special Note for BioTekna Devices
Origin and Delivery Time: BioTekna devices are shipped from our European manufacturing facility. Please allow approximately 7–10 business days for delivery to US addresses. You will receive tracking information by email once your order has been dispatched.
Shipping Details
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Processing Time: Orders are typically processed within 1–2 business days of payment confirmation.
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Shipping Methods: We ship via trusted carriers (UPS, FedEx, or DHL depending on destination) to ensure secure and timely delivery of medical equipment.
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Tracking Information: A tracking number will be sent to your registered email once the order has been dispatched.
Customer Support
For shipping questions or to check the status of your order, contact our team at admin@biofunktion.com. We are available Monday to Friday, 9 AM to 6 PM Eastern Time.
Return Policy
Because BioTekna devices are medical instruments, returns are subject to specific conditions to ensure equipment integrity and compliance. Please read the following policy carefully before initiating a return.
Return Conditions
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Return Period: You may return products within 30 days of receipt.
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Product Condition: The product must be in its original condition and packaging.
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Restocking Fee: A restocking fee of 20% of the purchase price will apply to all returns.
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Return Shipping: Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
How to Return a Product
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Contact our team at admin@biofunktion.com or by phone at +1 855 725 5270 to obtain a Return Authorization (RA) number before shipping anything back.
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Ensure the device is in its original condition and packaging, with all accessories, cables, manuals, and documentation included.
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Ship using a trackable carrier to the address provided by our team. The RA number must be clearly marked on the outside of the package.
Refund Process
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Refund Amount: Once we receive and inspect the returned product, we will issue a refund for the purchase price minus the 20% restocking fee plus shipment costs.
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Processing Time: Refunds will be processed within 7-10 business days after receipt of the return.
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Notification: You will receive an email notification once the refund has been processed.
Exchanges
If you wish to exchange a product, please contact our customer service team. Exchanges are subject to the same conditions and restocking fee as returns.
Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us within 7 days of receipt. We will provide a prepaid return shipping label and waive the restocking fee for these returns.
Stay in Touch
To initiate a return or request a Return Authorization number, contact our team at admin@biofunktion.com or by phone at +1 855 725 5270. We are available Monday to Friday, 9 AM to 6 PM Eastern Time.